Zapnito customers are now uncovering new insights and demonstrating ROI with an improved suite of Enhanced Analytics dashboards available in the Zapnito platform back end.
Building on Zapnito’s existing enterprise-grade data ownership capabilities, Enhanced Analytics offers 6 new dashboards which can be segmented, filtered and exported to translate community activity into business impact:
- Overview Dashboard
- Stickiness
- Returning Rate
- Returning Users
- Users
- Visitors
- Active Users
- Engagement Dashboard
- New Users
- Engagement Rate
- Active Users Calendar
- Contributing Users
- Interacting Users
- YoY Comparisons
- Engagement by Group
- Emails Dashboard
- Emails delivered
- Emails opened
- Emails clicked
- Open rate
- Click through rate
- Emails type
- Emails subject
- Emails sent date
- Email event date
- User Explorer Dashboard
- Views by User
- Contributions by user
- Interactions by user
- Content Explorer Dashboard
- Content views
- Events dashboard
- Total event views
- Meeting URL clicked
- Added to calendar
- Total starred events
- Total unscarred events
- RSVP Going
- RSVP Not going
All these new dashboards are provided in addition to the community platform analytics that Zapnito customers already have access to. Not only does our Enhanced Analytics give our customers more ownership of their community data, but they are also key to proving ROI and measuring impact.
If you’d like to see Enhanced Analytics and other Zapnito platform features in more detail - book a customized demo with us today
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Good to see something on this site. To begin with it was just empty...looking more inviting now!
Quick question: Can you create workflows via analytics? A simple example: a community member hasn't engaged for a couple of months, can you automatically send them a prompt asking a couple questions to see what they might find the most helpful?
Hi @Chris This is possible using an automation add on to the platform. Our out-of-the-box analytics also allows you to easily identify most and least active members.