Welcome to the Zapnito Knowledge Hub! This is a place where you can learn about best practices for customer knowledge sharing, connect with experts and peers, and learn about the Zapnito product. All of this is built on the Zapnito platform itself.

Getting Started

1.    Open Access and Registration

• The Zapnito Knowledge Hub offers open access, but certain resources and features are exclusive to registered members.
• Recommendation: Click “Register” and start creating your profile.

2.    Creating Your Profile

• With a profile, you unlock additional access and abilities.
• You can also personalize your experience by following experts, ensuring you receive updates when they share knowledge on the platform. Navigating the Platform Using the Search Bar

3.    Finding Knowledge

• Use the search bar to locate specific pieces of knowledge.
• Filter the search results to find the most relevant information.

4.    Connecting with Experts

• If the knowledge you seek isn’t available, the platform will suggest relevant experts.
• Start a discussion and @mention them to request insights.

Exploring Knowledge Areas

5.    Browsing Rooms

• Rooms are dedicated spaces for sharing knowledge on specific subjects.
• Tip: Follow rooms to receive updates when new knowledge is shared.

6.    Engaging in Discussions

• Visit the Discussions page to explore the latest and trending community discussions.
• Track discussions you’ve started or initiate new ones.
• Creating a Discussion:
  • Assign it to the most relevant room.
  • Select the discussion type.
  • Share your message, including images, embedded videos, links, or @mentions.
  • Get notified when someone replies.

Discovering More Resources

7.    Additional Resources

• Browse hundreds of resources, including:
  • Articles and videos organized by topic
  • Downloadable guides
  • Courses
  • Upcoming events
  • Zapnito product support articles
  • Case studies

Building Your Network

8.    My Network

• Keep track of your interactions in the My Network section.
• Monitor who you follow, who follows you, activities in relevant rooms, upcoming events, and courses you’ve started.

Need Assistance?

9.    Getting the Most Out of Zapnito

• For recommendations on maximizing your experience or to learn how your business can create a similar knowledge hub, reach out directly to a member of the Zapnito team.

Enjoy your journey through the Zapnito Knowledge Hub!