(Note that in order to action this, you will need to be in a group with the 'Moderate Comments' ability.)
Adjust your comment publication settings
You can update this from the Comments management area found under the cog icon in the top right-hand corner of the page. You will see a toggle under the 'Settings' tab that allows you to Publish comments immediately.
When this is enabled, comments will appear on the site without pre-moderation. When it is disabled, you will need to approve comments before they can be displayed to non-admin users on the site.
In Comment Settings, you will see all previously approved or blocked comments as well as a list of those comments awaiting moderation, i.e. yet to be approved or blocked. You will see buttons that allow you to approve or block comments as required.
Email notifications
Comment moderators can receive two different types of email to let them know that there are comments that need moderation.
Pre-moderation
If pre-moderation is enabled, it is possible to receive an email for every comment made or an email once a day if there are one or more comments to moderate.
Post-moderation
If you are using post-moderation, you can still be alerted to every comment made on your site. You will need to belong to a group with the ability to be notified about new comments.
If you're not sure which comment moderation emails you are using on your site, let us know at support@zapnito.com.
If you have received an email notifying you of a comment made by a user, click the 'Moderate comment' button in the email which will take you straight to the comment in the content or room that it was created in.
Block, approve or delete?
Once you have located the comment, click the three dots which will present you with the moderation options.
If you are using pre-moderation, you will see the option to approve or delete the comment, whilst if you are using post-moderation you will see the option to block or delete.
(It’s generally best to block rather than delete comments in case of any dispute about your moderation decision, but the choice is yours!)
If you approve, block or delete a user’s comment, they will receive an email informing them of your decision.
Any questions? Let us know at support@zapnito.com or by dropping a comment below this article.