Springer Nature: Case Study

Springer Nature partnered with Zapnito to build expert-led communities for editors, authors and researchers. Organised by journal and subject area, these spaces extend the life of published research by enabling discussion, collaboration and peer insight beyond the journal page.
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Current course

Community Success

A community thrives when we understand what drives our audiences. In this course we will delve into Zapnito’s Customer Knowledge Sharing Model (CKSM™) which provides an end-to-end framework to drive customer lifetime value through personalized engagement. By understanding different customer mindsets (the Researcher, Learner, Collaborator and Creator) you can transform how businesses interact with their customers by leveraging the power of shared knowledge. 

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Current module (5/5)

The Creator Mindset: Wants to contribute knowledge to support other people

This module focuses on the Creator Mindset and includes outcomes for the creator, as well as guidance on how to optimize your community or hub.

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