Community Management

Community Insights: Tips from Springer Nature

An interview with Ruth Milne, community manager at Springer Nature talking about building successful communities
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Laura Templer
Head of Customer Success, Zapnito
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In this video from our community insight series, I'm talking to Ruth Milne, community manager at Springer Nature about the Nature Research communities. Watch to find out how Ruth helped double the number of research communities in a year, what resources were needed for this growth and how she's measured the success of these communities as they grow.

In the video Ruth explains how she encouraged authors to write pieces for Earth Day and these can be found here: https://natureecoevocommunity.nature.com/channels/2025

For a list of all Springer Nature communities please click here https://communities.nature.com/

Tune in next time when we’ll have more tips from another customer community, and if you have any questions in the meantime please contact me on Laura@zapnito.com.

Go to the profile of Laura Templer
Laura Templer
Head of Customer Success, Zapnito

Hi, I’m Laura, Head of Enterprise Customers at Zapnito. I help our customers to power Community-Led Growth by consulting on their community build and engagement-strategy to drive value and ROI. I have ~10 years experience helping publishing and knowledge business' and i'm always open to sharing my insights. Send me a message if you're interesting in learning how to build and grow a thriving expert community using our approach and tools.

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Go to the profile of Ruth Milne
Ruth Milne
over 5 years ago

Thanks for the interview Laura, and the kind words Charles. We've just started a new theme: After the Paper! Watch this space... 

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