Product Update: Introducing Topics & Topic Pages

We’re excited to announce the launch of our Topics feature - designed to help you better organize your content, enhance discoverability and drive a more personalized experience for your members.
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What Are Topics?

Topics are a powerful new taxonomy tool that lets you structure and tag content across your Zapnito community more intelligently. With hierarchical parent and sub-topic structures, Community Managers and Admins can create tailored content pathways that improve content surfacing for your members.

Whether your community is content-rich or just starting out, Topics provide the flexibility and control to align your content with the needs of your audience.

How It Works

Creating Topics:

  • Head to Settings > Topics
  • Click the +Create Topic button
  • Add a title and decide whether the Topic is assignable to content
  • Once a parent Topic is created, you’ll be prompted to add Sub-Topics
  • Use the three-dot menu to manage or edit existing Topics and Sub-topics
  • There is no limit to the number of Topics you can create here

Adding Topics to Content:

  • In the authoring workflow, you’ll see a new Add a Topic field under the content body
  • Search for and assign one or more Topics to your article, video or document posts
  • Once published, assigned Topics appear in a sidebar on the content page, where users can follow or click through to view all related content on a dedicated topic landing page

Explore Topic Landing Pages

Each Topic has its own dedicated landing page with three tabs to help users dive deeper:

  1. Content - Displays all posts tagged to the Topic, sorted by most recent. Includes a search bar for easy filtering.
  2. People - Lists both Contributors (those who’ve published under the Topic) and Followers.
  3. Sub-Topics - Shows all related Sub-Topics, helping members discover new areas of interest and follow them easily.

Personalised Activity Feed

When a member follows a Topic, all newly published content tagged to that Topic will appear in their personalised activity feed - making their experience more relevant, engaging, and tailored to their interests.

Ready to Get Started?

To enable Topics in your community, contact your Customer Success Manager or email us at support@zapnito.com

We’d love to hear what you think - please leave your comments or questions below!

Current course

Community Success

A community thrives when we understand what drives our audiences. In this course we will delve into Zapnito’s Customer Knowledge Sharing Model (CKSM™) which provides an end-to-end framework to drive customer lifetime value through personalized engagement. By understanding different customer mindsets (the Researcher, Learner, Collaborator and Creator) you can transform how businesses interact with their customers by leveraging the power of shared knowledge. 

To get started, Register for your free Zapnito Knowledge Hub account or Sign In

Current module (2/5)

The Researcher Mindset: Looking for specific information or person

This module focuses on the Researcher Mindset and includes outcomes for the researcher, as well as guidance on how to optimize your community or hub, and a case study.

Next module

The Learner Mindset: Open to experiences that can support their goals

This module focuses on the Learner Mindset and includes outcomes for the Learner, as well as guidance on how to optimize your community or hub, and a case study.