Head of Community. Coach. Changemaker.  As Head of Community at The Mesa, a certified coach, and an instinctive problem solver, Jill is known for her facilitation and partnering skills. Jill is also a Scout Leader, bringing positive change for young people in her local area.

Hello everyone, I am Serena, Learning Community Manager at UICC. I value creative thinking that draws on collective intelligence and believe that innovation happens through co-creation and the sharing of resources, expertise and knowledge. For all community-related queries - whether you'd like to contribute content, have a technical question about using the community, or feedback on the platform - please do not hesitate to get in touch. I hope you find the community to be a supportive and useful space! 

A digital, marketing leader with 20+ years experience in international B2B and media businesses, the last 15 of them at Board level. Susanna's digital experience includes being CEO of the iconic WGSN, growing its customer base and profits to historic highs. An American, German, Brit, she understands global markets completely, has worked all over the world and launched businesses in China, Japan and India. Her extensive M&A experience includes buying a whole portfolio of Performance Improvement businesses, data businesses and successful PE exits. Susanna is steeped in events experience. She began her career at IIR and was part of the management team that sold to Informa. There she was the CMO before moving to Emap Networks as CEO, transforming the events business and achieving record profits. She was also a NED of WTG and the interim CEO of Industry Dynamics. More recently while the Global Partner for Content and Marketing at Brunswick Group, she implemented a new digital first strategy, GTM approach and corporate re-brand. Susanna is now the CEO of the Laidlaw Foundation which invests in the education of the underprivileged and under represented in order to break the cycle of poverty, reduce inequality and produce a new generation of leaders. She also has her own boutique consultancy, Flying Trumpets, helping CEOs and Boards position their personal brands and grow their company profits through content, marketing, innovation and digital.

For nearly 20 years, I've worked in the digital media sector, with hands-on experience in editorial, marketing, sales and R&D. I'm passionate about engaging and understanding customers to develop great content and products. Formerly Chief Product & Customer Officer at Zapnito, I'm now an advisor to the company.

Hi, I’m Charles Thiede, CEO & Cofounder at Zapnito. We help businesses power Community-Led Growth by developing our methodology and giving our customers the tools they need to get the most out of their platform. My background is in Healthcare Financial Services, Business Information & Product Development. Looking forward to connecting with you.

Hi, I’m Laura, Head of Enterprise Customers at Zapnito. I help our customers to power Community-Led Growth by consulting on their community build and engagement-strategy to drive value and ROI. I have ~10 years experience helping publishing and knowledge business' and i'm always open to sharing my insights. Send me a message if you're interesting in learning how to build and grow a thriving expert community using our approach and tools.

Hi, I’m Alex, Customer Support Engineer at Zapnito. I have 5+ years experience helping businesses to power Community-Led Growth by advising and assisting our customers at every step of their Community's journey towards tangible growth and success.

Creative Director at Zapnito. Former Design Lead at Sporting Index and Senior Designer at Informa Business Information. Over 9 years experience in UX/UI design and front end-development.

CTO at Zapnito

Hi, I’m Jon Beer, COO and Co-Founder at Zapnito. I help businesses to power Community-Led Growth by translating Zapnito's vision for curated expert communities into your own business objectives.  I have 22 years experience helping technology businesses to deliver digital experiences, so am always open to sharing my insights on making legitimate knowledge and expertise discoverable over the web. Let’s connect!

Hi, I’m Paulina, Marketing Manager at Zapnito. I help businesses power Community-Led Growth by developing the operations and processes that run behind the scenes. I have 2 years of experience assisting SaaS businesses in their growth journey, so I'm always willing to share my insights on how to effectively scale your marketing strategy and increase audience engagement. Let’s connect!

Hi, I’m Tamara, Product Manager at Zapnito. I help businesses to power Community-Led Growth by planning and creating our community building product roadmap making sure we give our customers the tools they need to get the most out of their platform. I have 13+ years experience helping SaaS businesses and membership organisations across all industries to grow so I'm always open to sharing my insights on how to drive impactful product development. Let’s connect!

Hi, I’m Wai, Director of Client Operations at Zapnito. I help our customers to power Community-Led Growth by consulting on their community engagement strategy that drives value and ROI. I have +20 years experience helping SaaS and digital media tech business' with their customer led strategies so always open to sharing my insights on how to build and grow a thriving expert community using our tools and proven methodologies. Let’s connect!