Thanks to everyone who came last night, especially our experts - @Darren Gough Christina Patrick and Blaise Grimes-Viort. Here are my key takeaways. Please add your thoughts, ideas below. Huge thanks @Paulina for organizing! And to see some of our fabulous customers there also! Everyone in the room shared the goal of creating closer relationships with their customers.  From the experiences shared, we’re already seeing how AI can save teams from answering the same simple questions, or by protecting the integrity of customer communities through moderation. This creates efficiencies, but they act as a shield from customers instead of providing a way to get closer.  If these transactional interactions can be handled by AI, then hopefully it will free a team up to deliver more proactive value for customers. Replacing experienced experts is a race to the bottom. Delivering ‘just in time’ communication is all about understanding and predicting your customer’s needs - educating rather than reacting. This led us back to the power of communities to create deep customer connections and power knowledge sharing at scale. At Zapnito, our focus is to help businesses connect their customers to the right knowledge and the right people, at the right time. Often the most valuable thing we can offer a customer is the chance to exchange with someone like them. Relational over transactional. Creating this two-way dialog is critical. It's how businesses can truly help their customers succeed. And it's how customers can help businesses to provide better products and services. In the spirit of that two-way dialog, I’d love to hear how you’d like to see the Zapnito platform evolve to help you create deeper customer connections, now and in the future.@Neil Morgan @Madeleine Milne @Waimai Lo would love your thoughts!

https://visioneers.gong.io/community Starting with that one. https://visioneers.gong.io/events/how-visioneers-use-gong-getting-detractors-on-board-113 Perfect example of a customer driven Community. This is running on Gainsight (former Insided)

One thing we should all do is Like Jack's videos: https://community.zapnito.com/users/jack-bartrop Following people on the Community - Build Your Network Commenting if a Video or Content item resonates

🎉 Welcome to our Zapnito Team Community Engagement Ideas Group! 🎉 (Need a shorter name!) Hey everyone, We've created this special corner just for us, where we can brainstorm, share ideas, and collaborate on engaging our wider community of customers, partners, and prospects. We will share ideas and updates here for everyone to get involved in the wider Community. Welcome! 

Hi All, I am curious about People's views on what happened with Hopin and what the future of Event Tech looks like. https://community.zapnito.com/discussions/virtual-events-best-practices (some good dialogue in here). https://exhibitionnews.uk/hopin-exits-the-stage-having-lost-only-99-of-its-value/ In 2020 we saw the rise of Hopin, Grip and other platforms while incumbents like Intrado (now Notified) gained further traction. Some thought the event model would flip on its head (In 2020 we had a choice to develop some form of Event Tech at Zapnito yet I decided we need to stick to our vision of Communities and Knowledge Sharing vs. chase that trend).    Now its 2024. And events are back and human nature rules - gatherings matter. How will Online Communities living side by side events as the Event Tech providers struggle to find their way (with huge valuations in 2020 & 2021) and huge drops today?  Any thoughts are appreciated... 

This is a great article from OpenView (VC). https://openviewpartners.com/blog/your-guide-to-plg-and-community-its-way-more-than-launching-a-slack-group/  Interested in people's thoughts about Kyle's five recommendations. #5 might not be realistic for mid-sized companies? 1. Amplify community creators 2. Connect users with their peers 3. Be active within existing communities 4. Build a content community 5. Acquire an established community

Welcome everyone. I am excited to see you all on Thursday morning. We will be introducing the Community Led Growth methodology and hearing from some of our amazing clients. Looking forward to seeing you for some breakfast too!

All All! We are hiring a VP of Sales (what we are going to market with as Vice President of Solutions, EMEA). This will be a key role for us moving forward. If you know anyone that has enterprise SaaS experience and based in London (or UK) please let us know. https://community.zapnito.com/posts/hiring-vice-president-of-solutions-emea?channel_id=jobs Email is fine or DM me on our Community. Best, Charles