About Waimai Lo
Hi, I’m Wai, VP of Client Operations at Zapnito. I help our customers to power Community-Led Growth by consulting on their community engagement strategy that drives value and ROI. I have +20 years experience helping SaaS and digital media tech business' with their customer led strategies so always open to sharing my insights on how to build and grow a thriving expert community using our tools and proven methodologies. Let’s connect!
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Zapnito Journey Zapnito Customers Platform and Support Updates Zapnito <> Janus (internal use)Recent Discussions
Vendor User Journey
Hi @Nia Milenova
I was going to upload the Vendor User Journey here for you, but I remembered that you had mentioned updating it.
When you are ready to share it, please feel free to upload to our Secret Project Room or I would be happy to post on your behalf. Let me know :)
Best,
Wai
New documents shared!
Hello everyone!
I've just shared our slide decks from the in-person meeting last week, as well as the MVP strategy slides Shannon presented to us in the session :)
@Helen Fetherston @Nia Milenova @shannon
You will also see the Implementation Plan for the standard out-of-the-box site build. @Chyara Cruz and I are looking forward to taking you guys through this in our next catch up.
Feel free to add comments or ask any questions along the way.
Best,
Wai
Authoring Enhancements: Phase 1 is now live
We’re excited to announce that Phase 1 of our Authoring Enhancements is now available across Zapnito communities.
This update introduces a simplified navigation structure, faster authoring workflows and a new My Content page - a central hub where authors and contributors can easily create, find and manage their content in one place. The goal is to make publishing more intuitive, reduce friction and help your teams and customers move from draft to published more quickly.
Key improvements include:
A simplified navigation menu with clearer access to authoring areas
The new My Content page to manage published, scheduled and draft content
Faster, more streamlined workflows for creating and publishing
You can read the full article [here].
We’d love to hear your feedback and learn how these enhancements are supporting your content workflows. Please join the discussion!
Improved Member Management & Actions – Now Live
We’re pleased to share that the Improved Member Management and Actions enhancements are now fully live across all Zapnito communities.
This release includes:
Bulk member actions for more efficient user management at scale
The ability to edit user email addresses directly within the platform
A streamlined and consolidated Member Actions interface, making key admin tasks clearer and easier to access
Here is the article we shared last week with more details.
We’re looking forward to seeing how you use these new capabilities and how they help streamline your workflows and day-to-day member management.
As always, we’d love your feedback - feel free to reply below or reach out to your Customer Success Manager with any questions or thoughts.
Zapnito Product Update: Delete Discussion Replies Now Available
We’re pleased to share that the ability to delete discussion replies is now live across all Zapnito communities.
With this update:
Discussions can be deleted by Admins (with manage_discussions permissions) or the original author.
Discussion replies can be deleted by Admins (with manage_discussions permissions) or the original author.
If a parent reply is deleted, any threaded replies beneath it will also be removed.
This gives you greater flexibility in managing conversations and keeping discussions relevant and up to date.
The feature has just been released and is available starting today.
As always, if you have any questions or feedback, please reply below or reach out to your Customer Success Manager - we’d love to hear your thoughts.
Client Success Spotlight - Xapien Case Study and CEO Fireside Chat with UICC!
Hello everyone,
We’re excited to share two new Client Success Stories with you!
Xapien launched an expert community to connect customers and industry specialists in one collaborative space, now a key part of their go-to-market strategy for building relationships, insights, and long-term growth. Read the full case study [here].
In our latest CEO Fireside Chat, Charles Thiede spoke with Charles Andrew Revkin from the Union for International Cancer Control (UICC) on how community plays a critical role in supporting a global membership of 1,100+ organisations across 170+ countries. Watch the full interview [here].
A huge thank you to our wonderful clients @Natalia Rivas and @Charles Andrew Revkin for taking part and so generously sharing their community journeys with us.
We’d love to hear from more of our clients too - please feel free to join the conversation, or reach out to me or the team if you’d like to get involved.
Best wishes,
Wai
Introducing Our Customer Referral Program
Hello everyone,
We’ve just launched our Customer Referral Program - designed to thank you for helping Zapnito grow while giving back to the nonprofit communities that make our network so special.
For each successful referral, we’ll donate to a nonprofit customer community of your choice.
Learn more and join [here].
💭 Which cause resonates most with you?
Recent Comments
@Dana Jelter - AVIXA @Annie Luc - AVIXA @Michelle Muggli - AVIXA
Hello Avixa Team! I wanted to share our new Customer Exclusive course around Community Success in case it is helpful! Please share any feedback or questions!
@Helen Fetherston @Nia Milenova
Please check out our newest Customer Exclusive course content!! I hope you find parts of this useful!
@Claire Beard Sharing with you also!
@Emma Bird @Barbara Mocholi Jimenez Please find the published article on the bulk member user group actions we were discussing today. Let us know how you get on and if you have any questions.
This sounds like a great feature. I think we may be currently using badges to create tags, similar to this, but we do not have the sorting ability nor the dedicated landing pages. We'll have to decide if we want to switch over and begin using Topics instead. Looking forward to discussing with @Alice Bramley-Dymond at our next meeting.
Hi @Meg Bowen
That's great to hear - glad you like this feature release. Badges and Topics can be utilised simultaneously (eg. Badges could be used for more generic tags, whereas Topics provides a deeper, hierarchical taxonomy tagging tree). Or to your point above, you can switchover to Topics and replace your existing Badges. Your users will have the added advantage with Topics they follow being pulled into their Activity Feed updates (if this is also enabled on your Zapnito Community).
Looking forward to seeing how this gets adopted by your team!
CC @Alice Bramley-Dymond
Dear Wai,
This is wonderful to see this future coming and I already see this being a great way for us to better organise our content within topics and, as you say make more content more easily discoverable.
One thing I do feel would make this feature even better is the ability to "tag" rooms, courses or even events as related to a specific topic. I don't have the impression from your explanation that this will be possible in this first release, however I really think this would make the whole user experience even better. Indeed, a user might not only be interested to see articles, documents or videos, but also the rooms, courses or events that are related to that topic.
I hope you can consider this for your product roadmap.
Thanks @Charles Andrew Revkin for your feedback - we are really excited about this feature release too!
This is great product feedback for the continued evolution of 'Topics' being added to other modules across the platform. It is already in consideration and I will make a note on your behalf also. We will update you again once this has been rolled out. Stay tuned!
@Waimai Lo @Alice Bramley-Dymond - Thanks for the updates! Pls can you email me the details on how you set up the room categories - this would be good for publishing to multiple cohorts / alumni rooms
Please can we have the room engagement dashboard enabled?
Thanks
Emma
Hi @Emma Bird
Glad you found the product updates helpful. [Here] is the support article on how to set up Room Categories and we will email you directly regarding the Room Engagement dashboard.
:)
@Torie Hart Alice mentioned that you would like to watch this update so tagging you here for easy reference! Please feel free to leave any comments or feedback.