About Waimai Lo
Hi, I’m Wai, VP of Client Operations at Zapnito. I help our customers to power Community-Led Growth by consulting on their community engagement strategy that drives value and ROI. I have +20 years experience helping SaaS and digital media tech business' with their customer led strategies so always open to sharing my insights on how to build and grow a thriving expert community using our tools and proven methodologies. Let’s connect!
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Thank you for sharing your feedback @Charles Andrew Revkin . Some really great suggestions here. I will capture this for our Product & Dev teams to consider for future enhancements.
@Dana Jelter - AVIXA @Annie Luc - AVIXA @Michelle Muggli - AVIXA
Hello Avixa Team! I wanted to share our new Customer Exclusive course around Community Success in case it is helpful! Please share any feedback or questions!
@Helen Fetherston @Nia Milenova
Please check out our newest Customer Exclusive course content!! I hope you find parts of this useful!
@Claire Beard Sharing with you also!
@Emma Bird @Barbara Mocholi Jimenez Please find the published article on the bulk member user group actions we were discussing today. Let us know how you get on and if you have any questions.
This sounds like a great feature. I think we may be currently using badges to create tags, similar to this, but we do not have the sorting ability nor the dedicated landing pages. We'll have to decide if we want to switch over and begin using Topics instead. Looking forward to discussing with @Alice Bramley-Dymond at our next meeting.
Hi @Meg Bowen
That's great to hear - glad you like this feature release. Badges and Topics can be utilised simultaneously (eg. Badges could be used for more generic tags, whereas Topics provides a deeper, hierarchical taxonomy tagging tree). Or to your point above, you can switchover to Topics and replace your existing Badges. Your users will have the added advantage with Topics they follow being pulled into their Activity Feed updates (if this is also enabled on your Zapnito Community).
Looking forward to seeing how this gets adopted by your team!
CC @Alice Bramley-Dymond
Dear Wai,
This is wonderful to see this future coming and I already see this being a great way for us to better organise our content within topics and, as you say make more content more easily discoverable.
One thing I do feel would make this feature even better is the ability to "tag" rooms, courses or even events as related to a specific topic. I don't have the impression from your explanation that this will be possible in this first release, however I really think this would make the whole user experience even better. Indeed, a user might not only be interested to see articles, documents or videos, but also the rooms, courses or events that are related to that topic.
I hope you can consider this for your product roadmap.
Thanks @Charles Andrew Revkin for your feedback - we are really excited about this feature release too!
This is great product feedback for the continued evolution of 'Topics' being added to other modules across the platform. It is already in consideration and I will make a note on your behalf also. We will update you again once this has been rolled out. Stay tuned!
@Waimai Lo @Alice Bramley-Dymond - Thanks for the updates! Pls can you email me the details on how you set up the room categories - this would be good for publishing to multiple cohorts / alumni rooms
Please can we have the room engagement dashboard enabled?
Thanks
Emma
Hi @Emma Bird
Glad you found the product updates helpful. [Here] is the support article on how to set up Room Categories and we will email you directly regarding the Room Engagement dashboard.
:)