Waimai Lo (She/Her)
Director of Client Operations, Zapnito
- Meet The Zapnito Team
- United Kingdom
About Waimai Lo
Hi, I’m Wai, Director of Client Operations at Zapnito. I help our customers to power Community-Led Growth by consulting on their community engagement strategy that drives value and ROI. I have +20 years experience helping SaaS and digital media tech business' with their customer led strategies so always open to sharing my insights on how to build and grow a thriving expert community using our tools and proven methodologies. Let’s connect!
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Intro Content
Member Exclusive
Launching our NEW "Lunch n Learn" Sessions
Here is a short Welcome Video from Waimai Lo on our *new* "Lunch n Learn" sessions! Please watch the short clip to find out more on what we will be covering and how these sessions can help you.
We hope you enjoy them!
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Community ManagementRooms participated in:
Zapnito Journey Zapnito Customers Platform and Support UpdatesRecent Discussions
Knowledge Base Update - Code Snippet Library
Hello Zapnito Customers!
We wanted to let you know that we have moved our Code Snippet Library into our Knowledge Base. [Here] is the page with a list of all the different snippets you can access & use for your own community.
Each one clicks into a separate post with the code which you can copy & paste to use.
Looping in our Customer Success Team here in case you have questions:
Laura Templer
Alice Bramley-Dymond
Chyara Cruz
Alex Thompson (who is our Support Engineer and whom put this code snippet library together for us :)
I am also @mentioning a few of our newer clients who may find these helpful!
@Lucy Allen @Ella Clay @Gemma Elton @Miles Rackliff @Sharon Palermo
Feel free to join the discussion with any questions you may have!
"Lunch n Learn Topics" - what would you like to see more of
Hello everyone!
I hope you are enjoying the new Zapnito Community! @Thirza published a Lunch n Learn recording in our Private Room where we invited one of our customers @Victoria Hart from Mark Allen Group to talk about their SEND community and the Community-led Growth model that she applied for the initial launch. I would invite you all to take a look at this when you have a moment - it's a really great discussion.We would love to hear from you if you would like to see specific topics being discussed as part of our Lunch n Learn. Please add your thoughts to this conversation!
Look forward to connecting!
Wai :)
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Recent Comments
@Leon Prather, CTS - AVIXA @Sebastian Faura - AVIXA I remember you were asking me about the upvoting functionality so I thought you might be pleased to know that it's now now been added as part of this release.
Hi @Leon Prather, CTS - AVIXA
Yes this was published yesterday afternoon. I will link you to the article now.
Lovely to see you today @Shivani Maru . Here is the article on Discussion Likes going live :)
@Sharon Palermo @Alyson Atwell @Mitch Speers
Hi all, I thought you would find this article helpful following our recent meeting.
If you have any further questions please let us know. CC @Chyara Cruz
How can we monitor the performance of these campaigns? We would like to know how many joined the community as a result, not only how many clicked.
Hi Leon,
We can provide you with ad hoc reports detailing the performance of these Campaigns. Looping in @Alice Bramley-Dymond. so that she can take you through those in your next sync up.
Hope that helps!
Great question Sarah - many thanks for posting!
Adding some of our experienced Community Managers to the conversation - hopefully they can share their thoughts on the topic.
@Victoria Hart @Laura Bineviciute @Robert Allen @Shivani Roda @Nikol Chen @Peter Vojnits
Also including our very own Head of Community @Thirza to share her insights also :)
@Philipp Mueller
It was great to meet you last week - here is an article with more details around the Universal Sidebar whilst you demo and test it out.
Let us know if you have any questions.
CC @Trisha Patel
@Emma Bird Here is the article that I have just shared with you via email. Hope it helps and feel free to email @Alice Bramley-Dymond if you have any further questions.
Thank you for sharing these slides @Thirza .
I'm adding @Robert Allen and @Laura Bineviciute here as I know you were both asking.