About Waimai Lo
Hi, I’m Wai, Director of Client Operations at Zapnito. I help our customers to power Community-Led Growth by consulting on their community engagement strategy that drives value and ROI. I have +20 years experience helping SaaS and digital media tech business' with their customer led strategies so always open to sharing my insights on how to build and grow a thriving expert community using our tools and proven methodologies. Let’s connect!
Recent Comments
@Laura Bineviciute @Torie Hart @Shivani Maru (née Roda)
Sorry to have missed you at our event - looping you in here :)
Glad this is helpful Torie!
Some examples of audience segmentation during the onboarding workflow include:
- role, industry specialism, customer, partners
- community advocates; key contributors (so more high touch onboarding)
- leaning on more automated workflows for scale / reach (ie. welcome campaigns)
- personalised content recommendations based on user interests
@Ella Clay what we were discussing earlier :)
@Lucy Allen So pleased you found the event & discussions really helpful. Thank you again for your valuable input. We look forward to hosting you next time and @Ella Clay we hope you can join us too :)
@Laura Bineviciute @Torie Hart @Shivani Maru (née Roda)
Sorry to have missed you at our event - looping you in here :)
@Natalia Rivas @Jasmine Brant @Jessica Denny
Thought I would share this interview with you all so that you can hear from one of our other lovely clients (Linnworks) on their experience of launching a Customer Community for the first time. I hope you find it helpful :)
CC @Chyara Cruz
@Sharon Palermo @Alyson Atwell @Mitch Speers
Hi all, I thought you would find this article helpful following our recent meeting.
If you have any further questions please let us know. CC @Chyara Cruz
Thank you for sharing these slides @Thirza .
I'm adding @Robert Allen and @Laura Bineviciute here as I know you were both asking.
Thanks so much @Waimai Lo for the opportunity to chat about our communities!
You are most welcome Torie!! :-D
Hi @Sheetal Chavda
Here is the article on how you can add users via 'Bulk Upload'. Hope it helps!