Expert Insights
Community Management, Community-Led Growth Hub

On-Demand Fireside Chat: The Secret Sauce Between Success and Failure in an Online Community

Go to the profile of Charles Thiede
Charles Thiede
CEO, Zapnito
Like
Go to the profile of Darren Gough
Go to the profile of Paulina

Share this post

Choose a social network to share with, or copy the URL to share elsewhere

Share with...

...or copy the link

This is a representation of how your post may appear on social media. The actual post will vary between social networks

Current course

Community Success

A community thrives when we understand what drives our audiences. In this course we will delve into Zapnito’s Customer Knowledge Sharing Model (CKSM™) which provides an end-to-end framework to drive customer lifetime value through personalized engagement. By understanding different customer mindsets (the Researcher, Learner, Collaborator and Creator) you can transform how businesses interact with their customers by leveraging the power of shared knowledge. 

To get started, Register for your free Zapnito Knowledge Hub account or Sign In

Current module (3/5)

The Learner Mindset: Open to experiences that can support their goals

This module focuses on the Learner Mindset and includes outcomes for the Learner, as well as guidance on how to optimize your community or hub, and a case study.

Next module

The Collaborator Mindset: Wants to help improve depth and quality of knowledge

This module focuses on the Collaborator Mindset and includes outcomes for the collaborator, as well as guidance on how to optimize your community or hub for them, and a case study.

Cookies

We and selected partners, use cookies or similar technologies as specified in the cookie policy and privacy policy.

You can consent to the use of such technologies by closing this notice.

Cookie Control

Customise your preferences for any tracking technology

The following allows you to customize your consent preferences for any tracking technology used to help us achieve the features and activities described below. To learn more about how these trackers help us and how they work, refer to the cookie policy. You may review and change your preferences at any time.

See the full cookie policy See the full privacy policy
More information

These trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.

More information

These trackers help us to deliver personalized marketing content and to operate, serve and track ads.

More information

These trackers help us to deliver personalized marketing content to you based on your behaviour and to operate, serve and track social advertising.

More information

These trackers help us to measure traffic and analyze your behaviour with the goal of improving our service.

More information

These trackers help us to provide a personalized user experience by improving the quality of your preference management options, and by enabling the interaction with external networks and platforms.